Jobs

Description:

  • Outbound voice process-Banking domain.
  • Cab will be provided,but from Secunderabad.
  • 6 days a week.
  • Fixed Week-off on Sunday.
Preferred Skills:
  • Good with English, Hindi and Regional language.
  • Fresher/Experienced
  • Good Customer Handling Skills.
  • Having basic Knowledge on Customer Service

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Posted 7 days ago

Description:

  • Monitor calls as per the prescribed guidelines and as per the schedule.
  • Provide feedback to teams on the basis of their performance.
  • Conduct briefings for teams.
  • Conduct floor improvement activities on a regular basis.
  • Identify unethical practices/behaviour and highlight.
  • Inputs to be provided to meet the operational goals.
  • Ensure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates
    received.
  • Attend call calibration sessions.
  • Conduct floor improvement activities on a regular basis.
  • Business Intelligence and Analytics.
  • Bottom Quartile Management.
  • Generate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines.
Preferred Skills:
  • Good Interpersonal Skills
  • Good Presentation skills.
  • Should have knowledge in MS Excel, MS Word and PowerPoint.
  • Should be able to identify situations, reasons which may impact the business and end user.
  • Specific domain Knowledge – Call centre Banking Domain Sales.
  • Understanding on knowledge on 7 Quality Tools (Pareto / Cause and effect /Flow chart etc…).

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Posted 7 days ago

Description:

  • To train the new recruits on product and process/soft skills/voice & accentand bring them up to the expected bench mark, before they hit the floor.
  • Ensuring Improvement of Quality Scores of Dos.
  • Custodian of Process and Product document.
  • Responsible to maintain the version control document for the respective up
    to date updated process and product.
  • Responsible for complete the training within the defined time frame and
    handover to sales.
  • Responsible for conducting refreshers training program based on the training
    need analysis shared by the Transactional Quality team .
  • Responsible for Process Improvement Plan (performance management)
  • To ensure that the agent numbers from a New Hire team who enter the re
    certification in Nesting stage is maintained at the low.
  • Has to ensure that all the data relating to training are populated in the Training event management within time frame agreed upon..
  • Utilize the Web based training at the centre.
  • Coordinate for the logistics requirement forth training at the respective centre.
  • Responsible for the certification of the new hire trainings at the respective centre.
  • Responsible to increase training through put for the respective batch. .
  • Responsible for calibrating & shadowing of Trainees on a regular basis.
  • Responsible for the MIS for the aligned process.
  • Responsible for the training deliverables) for the aligned process only.
  • Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc..
  • Banking Domain Knowledge
Preferred Skills:
  • Excellent communication skills
  • Good written communication skills
  • Good content delivery skills.
  • Good people management.
  • Good Presentation and preparation of training contents/scripts and modules.
  • Should be able to identify the deviation in process or product and correct
    it with proper corrective and preventive measures.

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Posted 7 days ago

Description:

  • Real Time Monitoring.
  • Data Uploading in Dialer.
  • Data reporting and management in Dialer.
  • Responsible for connect and Business.
  • Data churning strategy and implementation.
  • Connectivity and Business improvement analysis.
  • DND Scrubbing.
  • Downtime tracking and reporting .
  • PRI level monitoring.
  • Timely revert to escalations.
Preferred Skills:
  • Good communication skills.
  • Working knowledge in excel
  • Should be able to identify the deviation in data behaviour and correct it with proper corrective and preventive measures.

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